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Frequently Asked Questions

What are my payment options – credit card and/or invoicing?

You can use your credit card to pay for any subscription. If you sign up for an annual subscription and plan to spend at least $2,000, we can invoice you annually. Visit the Help Centre for more information or contact us to start the process.

We need to add new users to our team. How will we be charged for that?

Team owners can change the team’s subscription level.

There are two options when downgrading from a paid subscription to the Free subscription.


You can downgrade to the Free subscription immediately. If there is more than one day until your renewal date, we will adjust the remaining balance on your account pro-rata and hold it for your team as a credit. You can use that credit towards any reactivation of your paid subscription in the future.


We can automatically downgrade you to the Free subscription at your next renewal date. Your subscription will remain active at its current level until the end of the billing period that you’ve already paid for. We do not offer refunds.

My team want to cancel their subscription. How can we do that? Can we get a refund?

We’ll apply a one-off, pro-rata charge to your credit card to cover your new team member’s account for the remainder of the current billing period.

As an example, suppose your team are on the “Standard subscription”, which costs $2.00 per active user per month when billed yearly ($24 per active user per year). You add a new team member 183 days into your billing period and there are 182 remaining days in the year (49.8%). The pro-rata cost for each user is 49.8% of $24, so we will make a one-off charge of $11.95 to your team’s credit card on file.

Do you offer discounts for charities/not-for-profit organisations or educational institutions?

Yes. We want to be involved in as much good that our customers are doing as is possible. Please reach out to us and let us know about your work, and we will offer special discount pricing for qualifying charities/not-for-profit organisations and educational institutions.

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